Shipping policy

Where we ship

We currently ship to addresses in the United States only, including Alaska and Hawaii. We are not able to ship to APO, FPO or DPO addresses.

Processing and delivery times

• Orders are prepared and handed to the carrier within 1-3 business days.
• Items marked "Ships from the US" leave our US warehouse and usually arrive within 3-8 business days.
• All other items ship from our international fulfillment partner and usually arrive within 7-14 business days.
• An order that combines both ships together from our international warehouse, within 7-14 business days.
• Delivery times are estimates, not guarantees. Holidays, weather and carrier delays can add a few days.

Shipping costs

Shipping is free on orders of $40 or more (before tax). Orders under $40 pay a flat $4.95. The shipping cost and the expected delivery time are shown at checkout before you pay. Any import duties on our international shipments are already covered: if a carrier ever asks you to pay a fee on delivery, contact us and we will take care of it.

Tracking

You will get an email with your tracking number as soon as your order ships. Tracking can take 1-2 days to show the first scan.

Late, lost or damaged parcels

If your tracking shows no movement for 10 business days, or your order has not arrived 30 days after it shipped, write to us at info@velvetastral.com and we will locate it, send a replacement or refund you.

If a parcel arrives damaged, see our Returns & refunds policy: we replace or refund damaged items at no cost to you.

Address errors

Please check your shipping address at checkout. If you notice a mistake, email us right away; we can correct it until the order has shipped. If a parcel is returned to us because of an incorrect or incomplete address, we can send it again for the cost of shipping, or refund the items.