Returns & refunds

30-day returns

You can return unused items in their original condition and packaging within 30 days of delivery for a refund of the item price. Please email info@velvetastral.com with your order number before sending anything, and we will give you the return address.

Return shipping is paid by you, unless the item arrived damaged, defective or wrong. The original shipping cost is not refundable, except for damaged, defective or wrong items.

Damaged, defective or wrong items

If something arrives damaged, defective or not what you ordered, tell us within 14 days of delivery, ideally with a photo. We will send a replacement or refund it in full, including shipping, and in most cases you will not need to send it back.

Items we cannot take back

• candles that have been lit, and palo santo, incense or herbs that have been opened or used;
• earrings and other pierced jewelry that have been worn, for hygiene reasons;
• items that are damaged after delivery or not in their original condition.

Natural stones

Crystals and stones are natural, so each piece differs in color, size, shape and markings from the photos. These natural variations are not a defect, but if you are unhappy with your piece you can still return it within 30 days as described above.

Rituals in a box

You can return a whole set, or single unused pieces from it. For single pieces we refund their share of the set price.

Refunds

Once we receive and check your return, or approve a claim for a damaged item, we refund you to your original payment method. Refunds usually appear within 5-10 business days, depending on your bank.

Cancellations

To cancel an order, email us as soon as possible. We can cancel and fully refund any order that has not been handed to our fulfillment partner yet. Once it is on its way, you can return it under this policy.